Field Service Technician

Field Service Technician Job Summary: Profire Energy is a leading provider of Burner Management Systems and associated equipment to the oil and gas industry.
With locations in Spruce Grove, Alberta; Lindon, Utah; Oklahoma City, Oklahoma; Pennsylvania/New York and in Victoria and Houston, Texas.
Profire has been recognized as one of the fastest-growing companies in the world.
We are currently seeking a results-oriented and dedicated individual to join our team as a Field Service Technician in Ohio/Western Pennsylvania.
Job Requirements: Collaborate with Sales on customer initiatives, training and other business development related activities.
Assist and collaborate sales team with responses to technical requests and documentation support (time tickets, combustion reports) Provide weekly status updates on open sales orders and direct completion activities as required Become subject matter expert on all Profire products.
Train with manager, peers, technicians, engineering and self.
Ensure accurate, safe, efficient and professional service on and with Profire products: Installations Burner Maintenance Combustion Analysis Warranty & Repair Interface with customers in a collaborative manner.
Provide professional and accurate technical support to customers and users of Profire products.
Be available to provide technical support, facilitation of customer service call outs including after hours and weekends.
Ensure that all service tickets and work orders are complete and accurate.
Ensure profitability of service team by properly billing out technicians for all installation, service call, burner maintenance etc.
Work to ensure end of month closure for all service projects to ensure timely customer invoicing Contribute to the sales process within territory by attending meetings when required and ensuring service team conveys professionalism, reliability and accuracy.
Coordinate effort with Regional Sales Manager and Territory Sales reps.
Work with our Business Development group in seeking out new opportunities outside of oil and gas.
Participate in the sales process including quoting, initial implementation and service follow-up.
Train installation partners on Profire Installations, operation and trouble shooting.
Monitor technician inventory levels.
Responsible for post-installation follow-up with customers.
Conduct field completion and work evaluation of technician work to ensure brand standard is achieved Report sales referrals to Regional Sales Manager.
Ensure technician part lists are accurate and ready to perform work orders.
Help in the growth of our service team throughout Canada and USA.
Job Qualifications: Demonstrated field installation expertise Ability to comply with all customer requirements for onsite work, including background checks and drug tests Mechanical and electrical inclination Technical degree/Trade diploma or equivalent experience Willingness to travel Ability to collaborate and problem solve with other intercompany departments.