Major Products Area Sales Manager

The Major Products Area Sales Manager will be one of the points of contact for all customers in need of sales, installation and/or service of Major Products (i.
e.
, gas refrigerators, wood cook stoves, etc.
) sold or maintained by Lehman’s.
The Major Products Area Sales Manager will be responsible for guiding the Major Product Department to success by coordinating the activities of the Major Product Sales and Service teams, ensuring product availability, and fostering departmental product knowledge and driving sales.
The Major Products Area Sales Manager will also serve as a liaison between the Major Products team, store, Merchandising, and company leadership who will often perform some of the same work as Major Products team members.
The Major Products Area Sales Manager will assist the Kidron team members in creating a memorable guest experience by engaging the guest in a positive and helpful manner in and outside of the store or customer home, offering accurate and relevant information in a manner focused on providing exceptional customer service and creating an outstanding first impression.
At Lehman's, we believe that being a happy and giving person allows us to provide amazing customer service.
Reciprocity is the key - we serve others the way we would want to be treated.
Education: High School Diploma or GED preferred Experience: Preferred experience for this position is 6 months to 1 year in an installation, delivery and/or an HVAC customer centered environment is preferred Supervisory experience preferred Prior experience with sales and service supervision is desirable but not required to apply Certifications Obtain and maintain National Fire Institute (NFI) Certification Obtain and maintain a Chimney Sweep Certification Management: Active, direct, and indirect communication with all aspects of team including but not limited to Retail Sales and Replenishment Associates, store management and other departmental supervisors/area.
Supervise Major Products team as well as installation, repair, and parts.
Assist in the hiring of Major Products associates.
Manage department gross revenue to meet and/or exceed sales targets.
Coordinate training of staff by facilitating monthly team meetings.
Work with store management to ensure departmental staffing needs are met to maintain customer service and meet established percentage of sales for payroll targets.
Customer Service & Sales: Review new, existing and/or completed sales orders with Lehman’s Major Products sales staff and with the Major Products Merchandise team to ensure each order is complete and the necessary paperwork is in order prior to arriving at the job site.
Intervene and handle challenging customers either independently or with the assistance of management.
Provide instruction to customers on the appropriate use and care of product(s) purchased.
Assist in evaluating new products and programs to increase sales Merchandising, Inventory & Pricing: Work with the Merchandising team to secure new vendors and products, request product samples, etc.
Maintain good relations with vendor representatives via open communication and periodic meetings.
Complete seasonal change-outs and price changes with direction from the Marketing and Merchandising teams Ensure that displays have appropriate signage, are always maintained and clean, and keep current with trends.
Product Knowledge: Independent and group study of product and technical manuals.
Study and maintain up-to-date product knowledge.
Installation, Maintenance, and Service: Provide chimney sweeping services.
Disassemble broken or defective equipment to facilitate repair and reassemble equipment.
Install, repair and/or replace appliances, equipment, and new or replacement parts and instruments, using hand or power tools.
Examine and test machinery, equipment, components and parts for defects to ensure proper functioning.
Possess and maintain an excellent Motor Vehicle Driving Record.
Work with local/town zoning departments to pull proper permits for stove installs When assisting with deliveries/installations/repairs/etc.
: Inspect and maintain vehicle supplies to ensure that vehicle is in and maintains proper working order and meets safety regulation.
Report any and all mechanical problems or concerns encountered with the vehicle to the Major Products Scheduler and/or the Store or Assistant Store Manager Read, understand and interpret maps and follow written or verbal geographical directions Report installation and/or service delays to customers.
Obtain estimates for service/delivery truck maintenance/repair.
Installation and repair of, but not limited to: Wood stoves and inserts Gas stoves and inserts Gas refrigerators Realignment of chimneys in order to comply with county codes and manufacturer’s requirements/guidelines Other duties as assigned.
We are committed to being a great place to work and encourage our team members to excel and grow professionally.
As a member of our team, you can expect a great work life with Sundays free for your family, no late evenings, and a great benefits package that includes access to medical, dental, and vision insurance (Full-Time only).
At Lehman's, we believe that happy people give amazing customer service.
And that treating people fairly and compassionately makes happy team members.
We serve others the way we would want to be treated.
If you want to join a team that works each day to go above and beyond our customers' expectations, then please apply for this great opportunity!