*This position is eligible for commission!*
*Major Products Parts Sales *team members are one of the points of contact for guests seeking sales or parts assistance in the Major Products Department (i.
e.
, wood stoves, gas refrigerators, etc.
) at Lehman’s.
*Major Products Sales *team members help to create a memorable visitor experience by engaging with customers in a friendly manner and by providing excellent customer service.
At Lehman's, we believe that being a happy and giving person allows us to provide amazing customer service.
Reciprocity is the key - we serve others the way we would want to be treated.
*Schedule: *Monday through Friday mornings.
25-30 hours per week average.
*Education: *Minimum of an 8th Grade education; High School Diploma or GED preferred
*Experience: *Minimum experience preferred is 2 years of retail sales or commensurate experience; prior experience with technical sales and/or HVAC is desirable, but not necessary to apply.
Lehman’s will provide on-the-job training for qualified applicants.
*Certifications:*
* Possess and maintain an excellent motor vehicle driving record, possess a valid Ohio Bureau of Motor Vehicles approved driving license, and valid insurance if needed to assist with deliveries or installations.
* Obtain and maintain National Fire Institute (NFI) Certification
* Obtain and maintain Chimney Sweep Certification
* Obtain and maintain a Lehman’s Forklift Certification
*Parts Sales*
* Handle customer parts inquiries for Lehman’s Major Products line via phone, fax, email and face-to-face
* Determine replacement parts required, according to:
* Inspection of old parts
* Customer requests
* Customer description of malfunction
* Ability to research replacement parts using different mediums such as online or catalog sources in order to determine replacement part stock numbers and/or prices
* Advise customers on substitution or modification of parts when identical replacements are not available
* Prepare in-stock orders for shipping parts to the customer(s) or pick-up at the store
* Prepare sales order(s)
* Receive payment or obtain credit information either in person, via telephone or face-to-face
* Receive, mark and stock parts in the warehouse according to prearrange systems
* Assemble merchandise as needed
* Take physical and logical inventory of stock parts and notify byer for replenishment
* Examine returned parts for defects, and exchange defective parts or give a refund
* Maintain up-to-date vendor contact information and share information with buyers
*Sales*
* Greet customers and determine what each customer needs or wants
* Describe merchandise and explain use, operation and care of merchandise
* Recommend, select and help locate or obtain merchandise based on customer needs and desires
* Compute sales prices, total purchases and receive/process cash and/or credit payments (all sales transactions are entered in the POS computer daily)
* Maintain knowledge of:
* Current sales and promotions in the Major Products Department
* Policies regarding payment and exchanges
* Security practices
* Answer questions regarding the store and its merchandise
* Demonstrate use or operation of major products and accessories
* Provide, in a timely manner, requests for quotes, lead times and order status
* Coordinate customer orders with the dock to ensure prompt and excellent customer service
* Stock merchandise
* Maintain orderly and organized sales counter; clean shelves, counters and tables in the Major Products area
*Other tasks as assigned*
Job Type: Part-time
Expected hours: 25 – 30 per week
Benefits:
* 401(k)
* 401(k) matching
* Employee assistance program
* Employee discount
* Referral program
Compensation package:
* Bonus opportunities
* Commission pay
* Profit sharing
Schedule:
* Monday to Friday
* Morning shift
* No weekends
Travel requirement:
* No travel
Work Location: In person
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