Do you want growth opportunity, Career Pathing, and stability? COME GROW WITH US!
ESSENTIAL RESPONSIBILITIES
* Welcomes all patients to the Office by their name; provides a personal introduction.
* Accepts first hand-off from the PSC Scheduling Center by reading check-in notes and acknowledges comments or concerns communicated by the patient to the PSC Scheduling Center Agent.
* Educates patients on the completion of patient intake forms.
* Confirms, updates, and verifies all patient demographic and clinically necessary information.
* Obtains and updates patient insurance information.
* Assembles charts for all new patients.
* Reviews and updates the Patient Verification Form (PVF) for existing patients.
* Educates patients on next steps; performs patient hand-off to the Dental Assistant or clinician.
* Monitors patients’ waiting times; takes appropriate action to resolve patient flow issues, acknowledges wait times with patients, and offers solutions to accommodate patients’ needs.
* Partners with the Office team to ensure patients’ visits exceed expectations; takes appropriate action when visits do not exceed those expectations.
* Partners with the Office team to onboard and train new team members.
* Updates treatment plan information in the company system at the direction of the treating Doctor; collects and posts patient payments.
* Partners with the PSC Scheduling Center to appoint patients with a sense of urgency, ensuring access for walk-in and emergency patients.
* Partners with the Office Manager and Doctors to optimize the patient schedule and flow; ensures patients are scheduled according to the Doctor’s A/B scheduling preferences.
* Monitors dashboard reports for late patient arrivals, and missed appointments; follows-up with patients to confirm arrival or reschedule for same day or next available appointment.
* Monitors dashboard and completes daily patient appointment confirmations, PSC Click And Respond, (CAR) requests, and completes insurance verifications.
* Performs general office duties; mail distribution; filing and pulling of patient charts; daily chart audits; ordering of office supplies; daily shipping and receiving and shredding of protected health information.
* Maintains a safe, clean, and professional reception area including patient entrances, waiting areas and bathrooms.
Job Type: Full-time
Job Type: Full-time
Pay: $14.
00 - $16.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Experience:
* Customer service: 1 year (Preferred)
Work Location: In person
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