About Grainger:
Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom.
We achieve our purpose, We Keep the World Working®, by serving more than 4.
5 million customers with a wide range of products that keep their operations running and their people safe.
Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward.
As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.
We embrace new ways of thinking and recognize everyone is an individual.
Find your way with Grainger today.
Position Details:
The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence.
Help improve company projects and results with the branch teams.
Create and promote an environment where team members are empowered and engaged to the success of the company.
Work with members of branch leadership team.
You will report to an Operations Manager or Branch Manager.
You Will:
Provide customer service and direction regarding the daily activities of a team at the branch location
Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
Provide a creative customer experience and ensure customer retention and satisfaction
Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
Monitor counter transactions to provide appropriate guidance to team members
Facilitate team member onboarding and ongoing training
Build work schedules to ensure productivity and staffing levels
Assess processes for improvement opportunities using Continuous Improvement methodology.
Suggests and implements changes to enhance defined processes and improve sales and service
Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
May take and respond to emergency customer calls after hours
You Have:
High school diploma or Bachelor's degree preferred
Minimum 3 years customer service and sales experience
2+ years of management experience in a customer service environment
Voice the vision of the branch to all employees
Train people on processes, procedures, compliance and product knowledge
Competence in the use of computers and software applications including SAP
Operate powered industrial equipment.
Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing.
Our programs provide choice and flexibility to meet our team members' individual needs.
Check out some of the rewards available to you at Grainger
Medical, dental, vision, and life insurance coverage starts day one
Paid time off (PTO) days and 6 company holidays per year
6% 401(k) company contribution each pay period
Employee discounts, parental leave, and more
DEI Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.
With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.
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