Customer Care Specialist

Weaver Leather is looking for a full-time, Customer Care Specialist to join our Call Center team.
Responsibilities to include: Handle inbound customer and consumer calls related to area of specialty.
Answer product questions: make recommendations based on customer need, trouble shoot product issues such as proper use, sizing, product care and maintenance.
Inform customers about various Dealer Programs.
Increase sales dollars via phone and e-mail orders by promoting sales flyers, in-house specials, cross-selling, and up-selling products.
Work effectively with other departments to solve customer requests and/or questions.
Resolve customer complaints via phone, email, and mail.
Ensure that proper customer service is being delivered with each customer interaction.
Participate in weekly department training/information sessions.
Work closely with Customer Care Supervisor regarding any customer service-related matters.
Our ideal applicant will have: Previous experience in a Customer Service role Effective communication skills both written and verbal, with excellent telephone etiquette.
The ability to manage multiple tasks accurately and efficiently.
Ability to manage stressful situations in a calm and professional manner.
Good computer skills in a Windows environment.
We offer a competitive wage and benefit package as well as a terrific, team-oriented work environment.