Job Description
Join K Palmer Insurance & Financial Services, a reputable insurance agency located in Minerva, Ohio.
As an Insurance Customer Service Representative, you'll have the opportunity to be a part of a dynamic team that is dedicated to providing top-notch service to our valued clients.
We pride ourselves on our positive and inviting work environment, where collaboration and teamwork are highly valued.
In this role, you will be responsible for assisting clients with their insurance needs, offering expert advice, and providing personalized solutions.
You will handle a variety of tasks, including policy inquiries, claims assistance, and billing questions.
Additionally, you will serve as a point of contact for clients, ensuring their satisfaction and building strong relationships.
We are seeking an individual with exceptional communication skills, both verbal and written.
A customer-oriented mindset and the ability to adapt to a fast-paced environment are essential.
While this role is based in our office, remote work options may be considered in the future.
Licensed preferred willing to train, licensing paid at 100%.
If you are passionate about delivering exceptional customer service, are detail-oriented, and are interested in a career with growth opportunities in the insurance industry, K Palmer Insurance & Financial Services is the place for you.
Apply now and become a valued member of our team!
Salary: $30000.
00 - $35000.
00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Parental Leave
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
14 Paid Holidays
Annual Performance Reviews
Appreciation Lunches
Other Bonus Opportunities
Hands on Training
Responsibilities
Client Assistance: Provide prompt and professional support to clients, addressing their insurance inquiries and concerns.
Policy Evaluation: Review and analyze existing insurance policies to ensure clients have appropriate coverage.
Claims Processing: Assist clients with filing and tracking insurance claims, guiding them through the process and offering support.
Billing Support: Answer client questions related to billing, payments, and policy renewals.
Documentation: Maintain accurate records and documentation of client interactions and transactions.
Relationship Building: Foster strong relationships with clients, offering personalized service and building trust and loyalty.
Requirements
Excellent Communication: Strong verbal and written communication skills to effectively interact with clients and colleagues.
Customer Service Experience: Prior experience in a customer service role is preferred, ideally in the insurance or financial services industry.
Detail-Oriented: A meticulous mindset with excellent attention to detail to ensure accuracy in client interactions and documentation.
Problem-Solving Skills: Ability to analyze situations, identify potential issues, and provide effective solutions.
Team Player: Willingness to collaborate with team members and contribute to a positive work environment.
Professionalism: Maintain a professional demeanor and appearance when interacting with clients and colleagues.
Whatsapp
