Dispatcher

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best.
Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio.
Community and personalized care are at the forefront of Union Hospital’s values.
At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers.
You will work with state-of-the-art technology and provide stellar patient care.
At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world.
Under the direct supervision of the Supervisor, Security/Parking, the Dispatcher Security is responsible for protecting patients, visitors, employees, and hospital property by coordinating and addressing the Security Dispatch Office activities and responsibilities.
Dispatcher assists the Protective Services Department with communication and documentation of incidents on clinic property.
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We can be the first or last contact a patient or visitor has with the clinic and provide professional Law Enforcement and Security services that meet the clinic standard.
The ideal caregiver is someone who: • Easily adapts to changing or stressful situations.
• Communicates in a courteous and direct manner.
• Can provide security services for a wide range of events.
• Feels comfortable adapting to changing or stressful situations.
• Has previous experience in law enforcement, hospital security or corrections.
As part of our valued hospital security team, you’ll also have the chance to develop your career and skills within Cleveland Clinic.
As you gain experience, you may advance your career into Team Leader and Supervisor roles.
There are educational courses available to assist with career development.
At Cleveland Clinic, we know what matters most.
That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you.
Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future.
When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities: Receives calls and requests for service and formulates correct response.
Regulates radio traffic by dispatching calls and relaying information.
Answers questions and gives directions to visitors, staff and patients.
Monitors hospital activity on closed circuit television to be alerted to any escalating situations or unusual activity that may require Security involvement and responds appropriately.
Implements procedures for emergency situations such as fire, disaster, infant abduction, tornado, bomb threat, etc.
as indicated in the Security Department Facility Orders and the M.
C.
I.
Manual.
Completes appropriate and accurate documentation for Dispatch Logs, equipment logs, helipad logs, lost and recovered property, patient valuables, occurrence reports, etc.
Maintains knowledge of operation of access control systems.
Maintains knowledge of all alarm systems and appropriate responses.
Promotes customer service excellence.
Follows hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
Other duties as assigned Education: High school graduate.
Certifications: None required Complexity of Work: Proficient in the use of computer software.
Basic typing/data entry skills.
Ability to speak clearly over Security radio system.
Ability to quickly dispatch personnel in escalating situations.
Ability to multi-task and effectively prioritize requests and tasks simultaneously.
Good visual acuity to monitor Security screens continuously.
Work Experience: Previous security and/or dispatch experience preferred.
Demonstrated customer service skills and ability to effectively communicate with patients visitors physicians volunteers and staff in a professional manner and under stressful situations.
Physical Requirements: Personal Protective Equipment: Follows standard precautions using personal protective equipment as required Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic.
Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.