The Customer Support Representative will be working in a high-volume solution center.
This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment.
An ideal Customer Support Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times.
As the front-line support for our clients and customers, your role is vital to our success as a company.
*Minimum Requirements for CSR:*
* High school diploma required or GED equivalent
* Previous customer service experience
* Ability to type 45 WPM with a minimum of 92% accuracy preferred
* Ability to multi-task with a high volume call center
* Successfully pass a pre-employment drug screen and background check
*Customer Service Responsibilities and Duties:*
* Answer customer calls promptly and courteously utilizing custom procedure.
* Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
* Professional interaction with customers over the phone and face-to-face.
* Work with other departments to resolve customer’s issues.
* Log and record information into customer accounts using a computer.
* Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
* Process payments as necessary.
* Maintain a positive work atmosphere with a culture of respect for others
* Other assigned duties from Manager.
*About us:*
Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries.
We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers.
At Kimble we strive for perfection in everything that we do.
*Apply online or in person today!*
_Kimble Recycling & Disposal, Inc.
is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, national origin, age, military/veteran status or genetic information or any other status protected by law.
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Job Type: Full-time
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* Day shift
Weekly day range:
* Monday to Friday
* Rotating weekends
Work setting:
* In-person
Application Question(s):
* How did you hear about this opportunity?
Ability to Commute:
* Dover, OH 44622 (Required)
Work Location: In person
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