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Customer Support Representative

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Posted : Wednesday, June 05, 2024 04:02 PM

The Customer Support Representative will be working in a high-volume solution center.
This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment.
An ideal Customer Support Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times.
As the front-line support for our clients and customers, your role is vital to our success as a company.
*Minimum Requirements for CSR:* * High school diploma required or GED equivalent * Previous customer service experience * Ability to type 45 WPM with a minimum of 92% accuracy preferred * Ability to multi-task with a high volume call center * Successfully pass a pre-employment drug screen and background check *Customer Service Responsibilities and Duties:* * Answer customer calls promptly and courteously utilizing custom procedure.
* Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
* Professional interaction with customers over the phone and face-to-face.
* Work with other departments to resolve customer’s issues.
* Log and record information into customer accounts using a computer.
* Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
* Process payments as necessary.
* Maintain a positive work atmosphere with a culture of respect for others * Other assigned duties from Manager.
*Apply online or in-person today at any of our Eastern Ohio locations!* _Kimble Recycling & Disposal, Inc.
is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, national origin, age, military/veteran status or genetic information or any other status protected by law.
_ Job Type: Full-time Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift Weekly day range: * Monday to Friday * Rotating weekends Work setting: * In-person Application Question(s): * How did you hear about this opportunity? Ability to Commute: * Dover, OH 44622 (Required) Work Location: In person

• Phone : NA

• Location : 3596 State Route 39 NW, Dover, OH

• Post ID: 9035048834


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