The Systems Engineer l is primarily responsible for providing mid level technical assistance and support to VC3 clients.
Specializing in supporting our client’s line of business (LOB) applications, this role is also responsible for ensuring high uptime and stability related to computer systems, Microsoft (particularly Office365) software, and documenting new/updating changed information in our knowledgebase.
Culture is an integral part of working at VC3.
Our company values represent the most important values, the ones we live by:
Passionately Curious, We challenge the status quo, seek continual improvement and are constantly learning.
Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently
Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.
Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.
Our Core Focus - “Developing Growth-Minded People” - is about creating excitement and opportunity for those we work with to nurture their growth-mindset.
An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.
Key Responsibilities
Receive & respond to escalated service requests, incidents and change requests in a timely manner
Be familiar with Microsoft Office standalone and Office 365, and the differences between them.
Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment.
Train and educate the clients on technical standards
Maintain accurate and up to date documentation through the change management process.
Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
Mentor and assist Tier 1 and Tier 2 Peers.
Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance.
Skills, Knowledge & Expertise
Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
At least 2 years relevant IT experience fully supporting and building SMB environments.
At least 3 years’ experience managing & working with the following technologies:
At least 2 years’ experience with virtualization technologies
Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years’ experience with a Managed Services Provider (MSP) in a tier 2 technical capacity.
Windows Server
Exchange
Active Directory
GPOs
Routing and Switching
Firewalls
VPNs
Virus and Security
TCP/IP
DHCP
DNS
Hyper-V
VMWare
About VC3
VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.
VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada.
The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
We pride ourselves on making IT personal, making IT easy, and getting IT right.
And it all starts with our talented team that is committed to raising the bar.
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